Question
WHERE ARE YOU BASED? DO YOU HAVE A PHYSICAL STORE?
Answer
We are based in Crete, Greece and we do not have a physical store at the moment. If you would like to shop our jewelry  you can shop them online at your convenience 24/7 as we ship worldwide.
Question
CAN I EDIT OR CANCEL MY ORDER?
AnswerAll sales are final and changing of orders and/or cancellation is not allowed.
Question
WHAT DOES FLAT RATE SHIPPING MEAN?
AnswerFlat rate shipping means that regardless of your order’s quantity and size, you will only have to pay for a single postage charge for each order transaction. Postage is not chargeable by weight or quantity.
Question
I MADE A FEW ORDER TRANSACTIONS CONSECUTIVELY. CAN I COMBINE THE POSTAGE CHARGES AND GET A REFUND FOR THE EXCESS?
Answer
Flat rate postage charge is chargeable for every transaction. To avoid being charged extra, please ensure that your order is accurate before proceeding to payment. We do not refund postage charges for multiple orders, but we can combine the orders in a single package at your request.
Question
DO YOU ALLOW FOR RETURNS OR EXCHANGES?
AnswerWe currently do not accept any returns, exchanges or refunds, unless in the unlikely event of an error in your order received due to our oversight. For more information, please check here.
Question
THERE HAS BEEN A MISTAKE WITH THE ORDER I RECEIVED. HOW DO I PROCEED FROM HERE?
Answer
Please contact us with the relevant information, we will assist you and proceed with the exchange process from there.